1. Click on Workspace
2. Click on Support Ticket
3. Click on Create Ticket
4. Click on the Dropdown for Selecting Issue Category.
5. Select WABA/CRM/Automation Builder/Live Chat/Subscription/Sales as an Issue.
6. Click on the Dropdown for Selecting Issue Sub-Category
7. Selecting of Issue Sub-Category depends on the Selected Issue Category.
8. Type an appropriate Subject.
9. Start typing the concern in the message box related to the Issue.
10. Uploading the related concern through IMAGE/VIDEO/DOCUMENT.
11. Giving Account Access to Support Agent
Click / Do not Click on the check box.
If your issues can be resolved by debugging, trying, and testing in your account then you can give access to the support agent for 24/48/72 hours.
If your issue is on the platform and not particularly on your account, then do not give access to the support agent.
12. Click on Submit
13. Click on OK
